Shuvwin Privacy Policy

1. Information We Collect

Shuvwin collects certain personal information to create and manage your account. This information can be grouped into the following categories:

• Registration Information: Your name, email address, phone number, date of birth, password, and security questions.
• Identification Information: National ID number, passport number, driving license number (for KYC verification).
• Address Information: Residential address, city, district, and postal code.
• Payment Information: Bank account number, mobile banking details, credit/debit card information.
• Gaming Information: Your gameplay history, wins and losses, and bonus usage.
• Technical Information: IP address, browser type, device ID, click history, and page views.

2. Why We Collect Information

Shuvwin collects your information to provide and improve our services. The specific purposes are as follows:

• Account Management: Creating and managing your account.
• Identity Verification: Completing the KYC process in compliance with Bangladesh's legal regulations.
• Transaction Processing: Processing deposits, withdrawals, and payments.
• Fraud Prevention: Preventing unauthorized access and fraud.
• Regulatory Compliance: Complying with local and international financial transaction regulations.
• Customer Support: Resolving your questions and issues.
• Marketing & Communications: Keeping you informed about promotions, new features, and updates.

3. How We Protect Your Information

Shuvwin uses industry-standard security measures to protect your personal information.

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Secure Password Storage: Passwords are stored using bcrypt with salted hashing.
• Two-Factor Authentication (2FA): You can enable 2FA for an added layer of security.
• Regular Security Audits: Shuvwin conducts regular third-party security audits.
• Access Control: Only authorized personnel may access sensitive information.
• Data Backup: Your information is regularly backed up to secure servers.

4. Whether We Share Your Information

Shuvwin keeps your personal information strictly confidential. We only share personal information in the following circumstances:

• Legal Requirements: If requested by a government authority or court, Shuvwin will provide the information by following the appropriate legal process.
• Payment Processors: Shared with banking and mobile banking partners to process deposits and withdrawals.
• Identity Verification Services: Shared with verification service providers for the KYC process.
• Business Partners: Only the necessary information is shared with business partners.
• Third-Party Services: Shared with third parties for analytics and reporting purposes (always subject to data protection agreements).

5. How Long Your Information Is Retained

Shuvwin follows the policies below for storing your information:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: After account closure, information is retained for 1 year for security purposes.
• Financial Records: Financial data is retained for 7 years in accordance with tax and regulatory requirements.
• Transaction History: All transactions are permanently stored for security and fraud prevention purposes.
• Data Deletion: You may request that your personal information be deleted at any time (except where required by legal or regulatory obligations).

6. Cookies & Tracking Technologies

Shuvwin uses cookies and similar technologies to enhance the user experience.

• Essential Cookies: Required to maintain login sessions and ensure account security.
• Performance Cookies: Used to improve page speed and overall performance.
• Analytics Cookies: Used to understand user behavior and preferences.
• Advertising Cookies: Used to deliver personalized advertisements (you may opt out).

You can disable cookies from your browser settings. However, this may affect some features of Shuvwin.

7. Your Rights & Controls

You have specific rights regarding your own data. You may do the following:

• Access: You can access your personal information and request a copy of it.
• Correction: You can update any inaccurate or incomplete information.
• Deletion: You can request that your information be deleted (except where required by law).
• Portability: You can obtain a copy of your information and transfer it to another service.
• Restriction of Processing: You may restrict the processing of your data for specific purposes.
• Objection: You may object to receiving marketing communications.

To exercise these rights, contact the support team and provide details of your request.

8. Third-Party Websites & Links

Shuvwin may contain links to third-party websites. This Privacy Policy applies to Shuvwin only. Third-party sites have their own privacy policies, and Shuvwin is not responsible for those sites.

9. Changes to the Privacy Policy

Shuvwin may update this Privacy Policy at any time. If changes are made, you will be notified by email. The updated policy will take effect 30 days after the changes are announced. If you do not agree with the changes, you may stop using Shuvwin.

10. Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 live chat is available on the Shuvwin website.
• Complaints: If you believe Shuvwin has violated your privacy, please send a detailed complaint via email.

We will respond to all inquiries within 5 business days.