Shuvwin Responsible Gaming

1. Why we believe in responsible gaming

Gaming should be a fun form of entertainment, but when it turns into an addiction, it can become harmful. Shuvwin recognizes that gaming addiction is a serious issue that can affect a person's physical health, mental well-being, finances, and relationships.

• Mental health: Excessive gaming can lead to anxiety, depression, and stress.
• Financial Problems: Uncontrolled gaming can lead to financial loss.
• Family Problems: Gaming addiction can damage relationships and break family bonds.
• Work & Education: Excessive gaming interferes with work and studies.

For these reasons, Shuvwin actively encourages players to game responsibly and provides the support they need.

2. Set play limits

Shuvwin puts you in control of your gaming by letting you set your own limits. It helps you manage both your budget and your time.

• Daily Limit: Set a daily maximum spending limit. Your account will lock if you exceed it.
• Weekly limit: Set a maximum weekly spending limit.
• Monthly limit: Set a maximum monthly spending amount.
• Time limit: Set a daily maximum playtime limit.

These limits cannot be increased at any time, but can be lowered after 7 days. This ensures you always stay in control of your gaming.

3. Self-exclusion options

If you believe you are developing a gaming addiction, you can use the self-exclusion option at Shuvwin. It's a powerful tool to help you stop gaming.

• Temporary exclusion: Suspend your account for 30, 60, or 90 days.
• Permanent exclusion: Permanently close your account. It can only be reopened after 1 year.
• Optimal Support: No transactions on your account are possible during the exclusion period.
• Mandatory cool-off period: Once an exclusion is set, it cannot be cancelled until the specified period has ended.

4. Recognizing signs of gaming addiction

The following signs may indicate a gaming addiction. Stay aware and seek help promptly.

• Loss of time control: You are playing longer than you originally planned.
• Neglecting Other Responsibilities: You are neglecting family, friends, work, and studies.
• Financial Problems: You are spending more money on gaming than you can afford.
• Emotional instability: You feel irritable or anxious when you are unable to play.
• Withdrawal: Withdrawing from social activities and preferring to be alone.
• Lying: You are lying to family and friends about your gaming.

5. Help and resources

If you or a loved one struggle with gaming addiction, various support options are available. You are not alone.

• Shuvwin Support Team: Our 24/7 support team is ready to help. Reach us via live chat, email, or phone.
• Mental health professional: Speak with a psychologist or counselor.
• Addiction Hotline: Bangladesh has local hotlines available for addiction support.
• Support from Family & Friends: Talk openly with your loved ones. They can be a source of support.
• Online Communities: There are online communities of people who have overcome gaming addiction.

6. Manage your money

Smart financial management is essential for responsible gaming. Here are some tips:

• Set a budget: Decide how much you can afford to spend on gaming each week or month. This should come out of your leisure budget.
• Do Not Chase Wins: Treat every amount you wager as money you could lose.
• Avoid Borrowing: Never take out a loan or use a credit card to fund your gaming.
• Protect Your Emergency Fund: Keep your gaming funds separate from your emergency savings.
• Do not exceed your limits: Stick strictly to the daily or weekly limits you have set for yourself.

7. Child and minor protection

Shuvwin strictly prohibits anyone under 18 from participating in gaming. We have put measures in place to protect minors.

• Age verification: All registration processes require proof of being 18 years old.
• Parental Controls: Parents can monitor and restrict their children's online activity.
• Parental Filters: Use parental control software to block minors from accessing gaming sites.
• Open Communication: Discuss the risks of online gaming with children.